Online Dental Practice Manager courses
COURSE MODULES
INTRODUCTION TO LEADERSHIP
Great leadership is crucial to your success as a DPM and to the growth and development of your practice. You will learn how your leadership values and skills influence your performance, your team and impact your business. Discover the expectations and responsibilities of a good leader, the skills and qualities required, how to navigate between management and leadership for optimal results and successfully address performance and behavioural issues like a pro. This course is designed to prepare you for a leadership role or to improve your leadership skill set in order for you to competently and confidently lead your team.
(FREE COURSE FOR PREMIUM MEMBERS)
$199 (+GST) AUD
KPIs FOR THE DENTAL PRACTICE MANAGER
This short course will introduce you to using key performance indicators as a dental practice manager. KPIs are a critical management tool for measuring and monitoring vital areas of business performance. This course will take you through 12 important KPIs, the 6 Essential Practice KPIs you will start to track on the included spreadsheet and, you will learn how to collect the right data, how to analyse and plan for continual improvement. Completing this course will give you the skills and tools to use KPIs in your own practice confidently and effectively.
$499 (+GST) AUD
BUILD AND MAINTAIN A PRODUCTIVE APPOINTMENT BOOK
A training course to help managers and front desk drive productivity through the schedule. Lessons start with a focus on the business side of scheduling and understanding how the appointment book can help your practice meet it's financial goals. Go on to develop structured and effective systems and protocols to successfully manage patients, cancellations, reminders, treatment flow and the appointment book including strategies to fill gaps; while creating a better working environment and meeting practice financial goals. Verbal skills training and scripts, and letter templates all included.
$399 (+GST) AUD
TEAM HUDDLE
A great team huddle meeting can boost your productivity, operations, communication and service. This course is jam packed with information to guide you and your team to huddle success! Develop your team into organised, problem solving stars. The team huddle will assist your team to develop and refine their collaboration, cooperation and team work skills. Improve accountability and responsibility. Start your day with laser-focus and positivity. Work collaboratively towards your common goals, prepared and with as few hiccups along the way as possible.
(FREE COURSE FOR PREMIUM MEMBERS)
$189 (+GST) AUD
PRACTICE VISION, VALUES AND CULTURE
Defining your purpose and the core values will assist you and your team to work in the right direction together. In this module you will develop your vision/purpose statement, define your core values and create your team culture and standards. Discover also your personal purpose to ensure you are aligned with the vision and can fully support the practice purpose. The vision is a critical document within your practice. It is used as a framework to guide and inspire all you do. Without a vision or defined values, your team will struggle in an environment of confusion, disorganisation, lack of direction and disharmony. Learn to effectively introduce the changes to your team, supporting and encouraging them through the process. Discover how to manage fear and resistance with care and understanding.
$199 (+GST) AUD
RESOURCES
STAFF HANDBOOK TEMPLATE
Create a practice policy and guidelines manual for your employees with ease with ADAAMA's Staff Handbook editable WORD template. The handbook is an important adjunct document to the employee contract and job description when onboarding new team members. It provides guidance and information on all general and important aspects of your dental practice. You can also introduce the Staff Handbook with your existing team to create structure, alignment and consistency. 40 pages of policies and guidelines templates to edit.
$434.50 (INCL GST) AUD
VIDEO/AUDIO WORKSHOP COURSES
INTRODUCTION TO THE ROLE OF DENTAL PRACTICE MANAGER
A common hiring myth is that if someone is wonderful at their job, they’ll be really good at managing others who are doing that same job. This simply isn’t the case. It takes an entirely different skill set to be an effective DPM. Research conducted by CEB shows that 60 percent of new managers fail within the first 24 months of their new position. The main reason why most new managers fail is because they were never properly trained to manage. This is course is designed to start at the very beginning. You will understand the requirements and expectations of the role, including the key objectives. Whether you are new or aspiring to management, this is the perfect place to begin. This course covers an introduction to staff, financial, marketing, patient and office management as well as organisational skills.
$499 (+GST) AUD
BUILD YOUR HIGH PERFORMANCE TEAM
What does every great team need to level up? A skilful and inspiring coach that will guide them to success. This is no different in a dental practice. As the DPM, you need the right skills and strategies to help your team fulfill the goals important to the practice. This course examines the dynamics of the dental team in the workplace and the role of a leader in creating, nurturing, and maintaining a performance-based culture. Using practical tools and techniques for setting individual and team goals, establishing performance measures, and working collaboratively, you will learn how to effectively coach and develop your team members to achieve performance outcomes for their job satisfaction and the practice growth.
$499 (+GST) AUD
CONFLICT RESOLUTION IN DENTAL PRACTICES
Conflict resolution is a critical skill for all DPMs. It is an often-underdeveloped skill, resulting in both the team member and the DPM feeling quite deflated. This short course explores the factors that drive conflict and ways to effectively intervene and facilitate positive outcomes in often emotive situations. By learning to identify conflict in its early stages, you’ll be able to respond with confidence and effectively manage workplace situations before they escalate, enabling you and your team to work in a harmonious practice.
$499 (+GST) AUD
ACADEMIC COURSES
FOUNDATION COURSE: LEADERSHIP & MANAGEMENT
(LEVEL 4 CERTIFICATE PREREQUISITE COURSE)
This course is suitable for Level 3-5 managers. The course aims to introduce you to the required knowledge and understanding of practical and academic leadership and management skills and their links to the management processes. On completion, you will be able to:
- Implement key aspects of leadership and management
- Understand how leaders influence team culture
- Use Reflective management skills
- Demonstrate how leaders and managers influence teamwork and business success
$800 (+GST) AUD
HIGHER DENTAL PRACTICE MANAGER SKILLS LEVEL 4
(FOUNDATION COURSE IS A PREREQUISITE)
- Level 3-5 manager
- Study time 12-18 months
- 1-1 tutorage
- Online Assessments
- Level 4 certification
- Training provider: Glenys Bridges/Denttrack Academy
- Endorsed by AIM Group Qualifications
$7000 (+GST) AUD
FRONT DESK COURSES
ASPIRE TO DENTAL'S RECEPTION MODULES
Renata Emilianowicz brings you the complete set of front desk training modules and guides to transform your front desk. Learn from an expert in front desk protocols, systems, service, verbal skills and patient management systems. Modules include Productive Scheduling, Appointment Book Management, The New Patient Experience, Recalls, Reactivation, Patient Financials, Positive Verbal Skills, Exceptional Customer Service, Patient Feedback and more. Zoom coaching also available.
*You will be redirected to the Aspire2d website.
ADAAMA members receive a 20% discount on the FD Series Bundle
From $159 AUD
ASPIRE TO DENTAL'S RECEPTION BOOTCAMP!
Rebuild My Book Bootcamp
Are you ready to rebuild your appointment book with my most effective strategies for front desk coordinators and managers?
Great! You will have access to 15 lessons online, where Renata Emilianowicz will take you step by step through the actions you need to take to use your existing database of patients to rebuild your book and keep them there! These are the very same strategies she has used to rebuild books for her own clients and train front desk coachees.
*You will be redirected to the Aspire2d website.
$299 AUD
Looking for a specific course topic?
Send an enquiry to the ADAAMA team and let's see how we can help you!